Blog
Practical advice for independent garages on keeping customers coming back.
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Why MOT customers don't come back, and what you can do about it
Most customers who drift away from a garage haven't fallen out with you. They've just forgotten. Here's why it happens and how small garages can keep more of them.
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When to send MOT and service reminders, and what to say
Send a reminder too early and it gets forgotten. Too late and they've booked elsewhere. A practical guide to timing and wording for garages.
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How to get your customer list into a spreadsheet
Your past customers are already in your garage software, invoices or diary. Here's how to pull them out into a simple spreadsheet you can actually use.